Frequently Asked Questions ✨

Got questions? We've got answers! If you don't see what you're looking for, feel free to reach out — we're always happy to help! 💖

📦 Shipping

When will my order ship?

Orders are dropped off for shipment every Tuesday and Friday. If your order is placed before one of those days, it will go out on the next available drop-off date!

How long will delivery take?

Once shipped, orders typically arrive within 3-5 business days depending on your location and the shipping method selected at checkout.

Do you ship internationally?

Yes! We ship worldwide. 🌍 International delivery times may vary depending on your country and local customs.

Will I get a tracking number?

Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way. ✨

🎨 Custom Orders

Do you accept custom orders?

Yes, we do — on a case by case basis! Custom orders are $8.99 (which includes a $1 custom design fee on top of our regular price). Simply reach out to us with your idea and we'll let you know if we're able to bring it to life!

How do I request a custom order?

Send us a message through our contact page or email us with your custom request. Please include as many details as possible so we can best understand your vision! 💖

💳 Product Info

Are the card stickers waterproof?

Yes! Our card stickers are waterproof 💧 Longevity depends on how well they are cared for — we recommend handling your card gently and avoiding excessive scratching and heat to keep your sticker looking its best!

What size are the card stickers?

Our stickers are designed to fit standard debit and credit cards perfectly! If your card has a number on the front, feel free to reach out — we can try to work something out, but it is super dependent on the design so we'll take it case by case! 💖

🔄 Returns & Exchanges

Do you accept returns or exchanges?

Due to the nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please reach out to us right away and we'll make it right! 💖

🤝 Affiliate Program

Do you have an affiliate program?

Yes! We'd love to have you join the Luna Luxe Kreations family as an affiliate. 💖 If you're interested in partnering with us and earning rewards for sharing our products, visit our Affiliate Page to learn more and sign up!